How to Make a Complaint

Last updated: October 2026

We want every homeowner who reaches Raceacts Tree Service to get a fair and honest experience. If something went wrong, tell us. This page shows how to send a complaint and what comes next. It is a general template, not legal advice.

What You Can Raise

You can write to us about:

• Your experience when you phoned or contacted Raceacts Tree Service
• How your personal information was handled
• Anything on this site that seems unclear or wrong
• The conduct of a provider we connected you with

Problems With a Provider

Providers in our network are independent businesses. They answer for their own quotes, prices, work, and customer service. If you have a problem with tree work on your property, start by raising it with the provider directly. Keep a written record of what you say and what they reply.

Still, tell us about it too. Feedback about providers helps keep our network honest, and providers who fall short again and again may be removed. Please know that Raceacts Tree Service cannot settle contract disputes, refund money for a provider's work, or make decisions for a provider.

How to Send a Complaint

Email contact@raceacts.living and include:

• Your name and how to reach you
• The date you contacted us or the provider
• The phone number you dialed or the form you used, if you remember
• The provider's name, if you know it
• A clear account of what happened and what outcome you want from us

After You Write

We confirm that we got your complaint by email, usually within a few business days. We then look into what happened. That may include reaching out to the provider. After that, we reply with what we found and any steps we are taking.

If You Are Still Unhappy

If our answer does not satisfy you, reply and ask us to take another look. You can also contact your state consumer protection office or attorney general, or your local Better Business Bureau. For problems with a licensed contractor, your state or local licensing office may be able to help as well.

Contact

Email: contact@raceacts.living